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Q: About Warranty
A: We support 3 years warranty, if this item has the quality problem (not a human reason), we support free repairs, if it has the human reason, it need the repair fees, your understand is our appreciation.
Q: Does the price include customs duty?
A: The price does not include the customer's tariff. You may be subject to customs duties and taxes (tariffs: additional fees charged by the state to protect the economic balance of its own people). Buyers are responsible for customs duties.
Q: Is there a remote surcharge?
A: No, but if you are in a remote area, you will need to pay remote freight to DHL, Fedex, DPEX and other express delivery channels.
Q: How long will the parcel be arrived?
A: The delivery time will vary according to different countries and will be affected by weather and big holidays. Your understand is our appreciatioin.
Estimated Time: Australia (3-10 days), Brazil (4-30 days), Russia (9--20 days), France (9-15 days), Korea (3-9 days), Netherlands (13-25 days), United Stated (4-10 days), Turkey (10-20 days), Spain (3-20 days), India (7-20 days), United Kingdom (1-20 days).
Q: How to track my order?
A: Details:
1)The tracking website of the ordinary delivery: https://www.17track.net/en
2)The tracking website of the DHL delivery: www.dhl.com/en/express.html
3)The tracking website of the fast delivery (ship from Germany warehouse): http://track.4px.com/query/?locale=en_US
4)The tracking website of the fast delivery (ship from Russia warehouse): http://oms.imlb2c.com/default/index/get-track-detail
If you have any question about the shipping, please feel free to contact us.
Q: About Sign of Parcel
A: Please open the parcel in post officer's presence, if the parcel damaged or empty(stolen), please ask the post office to provide official document and make the compliant on the spot.
Q: About Feedback
A: We regard customers as our dear friends. We hope you can shop from us with more happiness and less worry. Please do not forget to leave us 5-Star feedback. Welcome your share of the usage of our products. Thank you!
Debemenes® is a professional manufacturer and seller of antler pendant light. Professional lamp research and development team and reliable and safe quality inspection. Our products are registered in United States, with UL Security authentication. Debemenes combines the unique designed with over a decade of antler light expertise to design and build solid, reliable consumer pendant light.
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